Same words, different meanings
Sometimes communication between different people is hard. You get one group that 'should' have enough sense after years of 'being there' to know what their audience is talking about. Too often though I find people in positions of authority like to talk 'at' people...and the only times they talk 'with' people below their position is usually when they want something.
Usually that 'something' is for their job to be easier in some fashion.
Some people are natural abrasives. They wittle and wear people down bit by bit over time, and no matter the stature or integrity of someone the longer something files against them...they'll eventually break.
It took me decades to learn this. I used to be somewhat of a person that believed they could take it. But seeing the game played and the spin both given and accepted by many, I'd rather sit to the side and watch it as a side better.
You can't stop homelessness. It'll always be around. You can watch someone decide and use systems to get out of the cycle, but in the end you can't make a horse drink if it doesn't want to.